REFUND POLICY

This Refund Policy applies to memberships and any one-time payments made to Black Lightning Inc. through https://blacklightning-games.com. It forms part of our Terms & Conditions.

Digital products — all sales are final

We sell digital content that is delivered and downloadable immediately. Because the content cannot be returned once it has been accessed, all sales are final and we do not offer refunds, except in the specific circumstances listed below.

By completing checkout you request immediate access to the content and acknowledge that once you have downloaded or accessed it, you lose any right to cancel for a refund that you might otherwise have had for digital content.

When we do issue a refund

We will refund you in these cases:

• Duplicate billing — you were charged more than once for the same period.
• Billing error on our side — for example, you were charged after cancelling, charged the wrong amount, or charged for a tier you did not buy.
• Failure to deliver — a technical fault on our side prevented you from accessing the content you paid for, and we could not fix it within a reasonable time.
• Unauthorised payment — a charge you did not authorise, once verified.

In these cases we refund the affected charge in full, back to the original payment method, normally within 5–10 business days of approval.

When we do not issue a refund

• You changed your mind, or no longer want the membership, after accessing or downloading content.
• You forgot to cancel before your renewal date.
• Partial or unused time in a billing period after you cancel.
• You do not like, or disagree with, the content — previews and descriptions are provided before purchase.
• Your account was terminated for breaching our Terms (for example, sharing or redistributing content).

Cancelling instead

You can cancel at any time from your account. Cancelling stops all future billing immediately, and you keep access until the end of the period you have already paid for. Because you keep the access you paid for, cancellation does not produce a refund of the current period.

Chargebacks

If you believe a charge is wrong, please contact us first — we will normally resolve it faster than your bank can. Filing a chargeback without contacting us may result in your account being suspended.

Your statutory rights

Nothing in this policy limits any rights you have under mandatory consumer law in your country, which may give you additional rights that cannot be excluded.

How to request a refund

Email Blacklightninggames@protonmail.com from the address on your account, within 60 days of the charge, including the date and amount of the charge and a short description of the problem. We aim to respond within 3 business days.

Contact

Black Lightning Inc.
1832 Kempsville Rd, Ste 112 #523, Virginia Beach, VA 23464, United States
Blacklightninggames@protonmail.com
1-281-603-4205